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Basic

Our Business Credentials
  • Registered in Singapore: Company Registration No. 202311732R (UEN)
  • Licensed cosmetics retailer under Singapore's Health Sciences Authority
  • Verified business by Shopify
  • Official distributor partnerships with Korean manufacturers and brands
  • Singapore corporate bank account with KEB Hana Bank Singapore
  • Secured payment processing through Shopify Payments
  • Business verification through Premia TNC (Singapore) Pte. Ltd.
Trust Badges and Certifications
  • SSL Security Certificate
  • Shopify Secure
  • McAfee Secure
  • Norton Shopping Guarantee
  • BBB Accreditation
  • TRUSTe Privacy Certification

Shipping & Delivery

Delivery Timeline Transparency
  • Standard Shipping: 7-12 business days
  • Express Shipping: 3-5 business days
  • Real-time tracking through [Your Logistics Partners]
  • Estimated delivery dates shown at checkout
  • Regular status updates via email and SMS
Country-Specific Shipping Information
  • North America
    - US: 7-10 days (Express: 3-4 days)
    - Canada: 8-11 days (Express: 4-5 days)
  • Europe
    - EU Countries: 8-12 days (Express: 4-5 days)
    - UK: 7-10 days (Express: 3-4 days)
  • Asia Pacific
    - Japan: 5-7 days (Express: 2-3 days)
    - Singapore: 3-5 days (Express: 1-2 days)
    [Additional countries listed similarly]
Premium Packaging Standards
  • Double-boxed packaging for fragile items
  • Temperature-controlled shipping containers
  • Bubble-wrap protection for glass containers
  • Leak-proof sealing for liquid products
  • Moisture-resistant outer packaging
  • Professional-grade shock-absorption materials

Customs & Tax Transparency

Built-in Tax Calculator
  • Real-time duty and tax calculation at checkout
  • Country-specific tax thresholds displayed
  • All applicable fees shown before purchase
  • DDP (Delivered Duty Paid) option available
Customs Clearance Support
  • Pre-cleared customs documentation
  • Commercial invoice preparation
  • HS code classification
  • Real-time customs status tracking
  • Dedicated support for customs queries

Product Quality Assurance

Authenticity Verification
  • Unique QR code on every product
  • Official manufacturer batch codes
  • Authenticity certificate with each order
  • Direct sourcing from Korean manufacturers
  • Anti-counterfeit security labels
Freshness Guarantee
  • Manufacture date clearly displayed
  • Minimum 18 months before expiration
  • Temperature-monitored storage
  • Regular stock rotation
  • Batch tracking system

Price Match Promise

Competitive Pricing Policy
  • Regular market price monitoring
  • Price match guarantee against authorized retailers
  • Transparent pricing structure
  • Bulk purchase discounts
  • Member-exclusive pricing
Value-Added Benefits
  • Loyalty points program
  • Free samples with every purchase
  • Member-exclusive promotions
  • Seasonal discount events
  • Birthday special offers

Customer Support Excellence

Multi-Channel Support
  • 24/7 chat support
  • Email response within 4 hours
  • WhatsApp business support
  • Multi-language customer service
  • Local phone numbers for key markets
Problem Resolution
  • Hassle-free return policy
  • Full refund for damaged items
  • Address correction assistance
  • Missing package investigation
  • Reshipment service for lost items

Promotion & Discount Information

Transparent Discount Structure
  • Volume-based discounts
  • First purchase discount
  • Loyalty tier benefits
  • Referral rewards
  • Student/Military discounts
Stay Updated
  • Newsletter subscription
  • SMS alerts for flash sales
  • Member-exclusive preview sales
  • Early access to new products
  • Seasonal campaign calendar

Our Guarantees

Money-Back Promise
  • 30-day return policy
  • Full refund for authenticity issues
  • Shipping cost coverage for errors
  • No questions asked for damaged items
  • Easy return process
Privacy Protection
  • SSL-secured checkout
  • GDPR compliance
  • Secure data storage
  • No third-party data sharing
  • Regular security audits

FAQs About Cross-Border Shopping

Concern 1
  • Registered
Concern 2
  • Registered
Concern 3
  • Registered

Emergency Contact Information

24/7 Support
  • Emergency Hotline: +82 2 6010 4010 (Inventory center in Seoul, South Korea)
  • Email: mwg@scomot.com

All times listed in Singapore Time (GMT+8)

Free Delivery & Returns

Free delivery on all orders over $150*

Premier Delivery Offer

12 months air international shipping for from $19.99

10% off

Save on your 2 favourite brands - for life

MyMWG

Where points mean perks

Carbon-neutral shipping with Shopify Planet
Carbon-neutral shipping on all orders
0kg
shipping emissions removed
That's like...
0
kilometers driven by an average gasoline-powered car
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© 2025 Scomot Asia Pacific Private Limited. All rights reserved.

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