Customer Assurance Guide

Myeong Wol Gung | 명월궁 | 明月宮 | めいげつみや

Basic

Our Business Credentials

Registered in Singapore: Company Registration No. 202311732R (UEN)
Licensed cosmetics retailer under Singapore's Health Sciences Authority
Verified business by Shopify
Official distributor partnerships with Korean manufacturers and brands
Singapore corporate bank account with KEB Hana Bank Singapore
Secured payment processing through Shopify Payments
Business verification through Premia TNC (Singapore) Pte. Ltd.

Trust Badges and Certifications

SSL Security Certificate
Shopify Secure
McAfee Secure
Norton Shopping Guarantee
BBB Accreditation
TRUSTe Privacy Certification

Shipping & Delivery

Delivery Timeline Transparency

Standard Shipping: 7-12 business days
Express Shipping: 3-5 business days
Real-time tracking through [Your Logistics Partners]
Estimated delivery dates shown at checkout
Regular status updates via email and SMS

Country-Specific Shipping Information

North America
- US: 7-10 days (Express: 3-4 days)
- Canada: 8-11 days (Express: 4-5 days)
Europe
- EU Countries: 8-12 days (Express: 4-5 days)
- UK: 7-10 days (Express: 3-4 days)
Asia Pacific
- Japan: 5-7 days (Express: 2-3 days)
- Singapore: 3-5 days (Express: 1-2 days)
[Additional countries listed similarly]

Premium Packaging Standards

Double-boxed packaging for fragile items
Temperature-controlled shipping containers
Bubble-wrap protection for glass containers
Leak-proof sealing for liquid products
Moisture-resistant outer packaging
Professional-grade shock-absorption materials

Customs & Tax Transparency

Built-in Tax Calculator

Real-time duty and tax calculation at checkout
Country-specific tax thresholds displayed
All applicable fees shown before purchase
DDP (Delivered Duty Paid) option available

Customs Clearance Support

Pre-cleared customs documentation
Commercial invoice preparation
HS code classification
Real-time customs status tracking
Dedicated support for customs queries

Product Quality Assurance

Authenticity Verification

Unique QR code on every product
Official manufacturer batch codes
Authenticity certificate with each order
Direct sourcing from Korean manufacturers
Anti-counterfeit security labels

Freshness Guarantee

Manufacture date clearly displayed
Minimum 18 months before expiration
Temperature-monitored storage
Regular stock rotation
Batch tracking system

Price Match Promise

Competitive Pricing Policy

Regular market price monitoring
Price match guarantee against authorized retailers
Transparent pricing structure
Bulk purchase discounts
Member-exclusive pricing

Value-Added Benefits

Loyalty points program
Free samples with every purchase
Member-exclusive promotions
Seasonal discount events
Birthday special offers

Customer Support Excellence

Multi-Channel Support

24/7 chat support
Email response within 4 hours
WhatsApp business support
Multi-language customer service
Local phone numbers for key markets

Problem Resolution

Hassle-free return policy
Full refund for damaged items
Address correction assistance
Missing package investigation
Reshipment service for lost items

Promotion & Discount Information

Transparent Discount Structure

Volume-based discounts
First purchase discount
Loyalty tier benefits
Referral rewards
Student/Military discounts

Stay Updated

Newsletter subscription
SMS alerts for flash sales
Member-exclusive preview sales
Early access to new products
Seasonal campaign calendar

Our Guarantees

Money-Back Promise

30-day return policy
Full refund for authenticity issues
Shipping cost coverage for errors
No questions asked for damaged items
Easy return process

Privacy Protection

SSL-secured checkout
GDPR compliance
Secure data storage
No third-party data sharing
Regular security audits

FAQs About Cross-Border Shopping

Concern 1

Registered

Concern 2

Registered

Concern 3

Registered

Emergency Contact Information

24/7 Support

Emergency Hotline: +82 2 6010 4010 (Inventory center in Seoul, South Korea)
Email: mwg@scomot.com

All times listed in Singapore Time (GMT+8)

Free Delivery & Returns

Free delivery on all orders over $150*

Premier Delivery Offer

12 months air international shipping for from $19.99

10% off

Save on your 2 favourite brands - for life

MyMWG

Where points mean perks

Drawer Title

Lignende produkter

Gift collection

Explore our newly launched collections

Care Basics

Anti-aging

Hair & Scalp

Perfect Gift For Your Skin

Focus on optimising your skin hydration.

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